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Connect & Sync Solution

Senior UX Writer

Responsible for the content in the experience

Functional flow in mobile app

Assisting consumers with connecting their device to the app.

One hurdle we faced in the Philips mobile app was explaining and guiding a user through connecting and syncing their toothbrush with the app. The former process was a series of error messages, dead ends and lengthy explanations. Here, we rethought and re-designed the flow in a step-by-step process with clear, supportive messaging.

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